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At spade98, the way we collect, store and use your personal data is set out clearly in this Privacy Policy. Every account you hold with us — whether you fund it via DuitNow, Bank Transfer, or Touch 'n Go eWallet — is covered by the same data handling standards described on this page.
This Privacy Policy applies to all personal data spade98 collects when you create an account, complete identity verification, deposit funds or contact our support team. Data collected includes the name, contact details and account identifiers you provide at registration, transaction records linked to payment rails such as DuitNow and Bank Transfer, device identifiers recorded when you access our platform through a mobile browser, and correspondence you send through our support channels. We do not sell your personal data to third parties. Where we share data with processors — for example, to verify a DuitNow transaction or confirm a Bank Transfer — those processors are bound by data handling agreements consistent with applicable law. We retain account records for as long as your account remains open and for a period afterwards as required by the regulations that apply to our operations. The scope of these obligations depends on local law and the eligible regions in which we operate. If you have questions about which rules apply to your account, you can reach our support team through the contact paths shown at the end of this page. We keep this policy current; the version shown here reflects the most recent update, and any material change will be communicated to you via the contact method on your account.
Not everything that touches your account falls under this single policy document. Understanding the boundary helps you know where to look when a question arises about your data, your transactions or the content you browse inside the lobby.
Registration details, login credentials and identity verification records collected when you open or maintain your spade98 account are fully within this policy's scope. This includes the mobile number or email address you used to register.
Records of deposits and withdrawals processed through DuitNow, Bank Transfer and other configured payment rails are covered here. How long we keep these records and who can access them is described in the retention section of this policy.
Game lobby content, odds displays and promotional materials you view inside the platform are not personal data and fall outside this policy's scope. How that content is produced and updated is a separate operational matter.
Links to external payment apps, e-wallet platforms or bank portals take you outside spade98's environment. Once you leave our platform, the privacy practices of that third party apply. We do not control and are not responsible for those practices.
You have real, actionable choices about the data spade98 holds on your account. These are not abstract legal concepts — they translate into steps you can carry out through your account dashboard or by contacting our support team directly. Your right to access your data means you can request a summary of the personal information held against your account at any time. Corrections to inaccurate details — a mistyped mobile number, an outdated email address — can be made in your account settings page once you are logged in; our support team can assist if a field is locked. If you have a question about how a particular piece of data is being used, raising it with our team produces a written response. Data erasure requests are accepted where they do not conflict with our legal retention obligations, such as those tied to transaction records from DuitNow or Bank Transfer activity.
Submit a data access request through our support channel and we will provide a summary of the personal data held on your account, including contact details and transaction identifiers, subject to identity verification.
Log in and head to account settings to update contact information. If a field cannot be edited directly, our support team can process the correction after confirming your identity.
Send your question through live chat or the support email listed on this page. We aim to acknowledge data-related queries and provide a substantive response within the timeline set out in our policy handling process.
You may ask us to erase personal data we hold. We will action this where permitted by law. Transaction records tied to regulatory retention requirements may need to be kept for the required period before erasure.
If your question is specifically about this Privacy Policy — how your data is stored, what transaction records we hold or how to correct an account detail — our support team handles these requests separately from general account help. Use the channel that suits you best.
Start a live chat session from the support icon on any page. State that your question is about the Privacy Policy at the start of the chat so it reaches the right team promptly.
Send a written request to our support email address. Include your registered account email and a clear description of your data query. Written requests create a record we can follow up on.
Some data corrections — contact details, notification preferences — can be handled directly in your account dashboard after login. Check the account settings section before raising a support ticket.
These four areas cover the practical data handling measures built into how spade98 operates your account. They are not abstract policy intentions — each one reflects a process your account interacts with directly.
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Access to your account is protected by login credentials you set. Sensitive data, including payment method details linked to DuitNow or Bank Transfer, is handled through encrypted connections. We do not display full payment identifiers in any account view.
We keep your account data for as long as your account is active and for a further period as required by applicable regulations. Transaction records from payment rails such as DuitNow may be retained beyond account closure where the law requires it.
When this policy changes in a material way, we notify you through the contact method registered on your account. The current version is always the one displayed on this page — check here whenever you have a question about what applies to your account today.
These are the questions our support team receives most often about how personal data is handled. If your question is not covered here, reach us through live chat or the support email listed on this page.
We collect the name, contact details and identity information you provide at registration, plus device identifiers from your mobile or desktop access. Once you make a deposit via DuitNow or Bank Transfer, transaction records linked to your account are also stored under this policy.
Transaction data is shared only with the payment processors needed to complete the transfer. Those processors operate under data handling agreements. We do not sell payment data and do not share it with unrelated third parties. Full account numbers are never displayed in our interface.
Submit a data access request through live chat or our support email. State your registered email address and ask for a personal data summary. We will verify your identity and provide the information within the period set out in our policy. The process is straightforward.
Yes. Log in and go to your account settings page to edit contact information such as your mobile number or email address. If a field is locked — which can happen after identity verification — contact support directly and they can process the correction after confirming it is you.
We retain account records for a period after closure as required by applicable regulations. Transaction records linked to DuitNow or Bank Transfer activity may be kept longer if the law requires it. Once retention obligations are met, data is deleted from active systems.
Once you leave our platform — for example, by opening your bank's FPX portal or a Touch 'n Go eWallet page — the privacy practices of that third party apply. This policy covers only the data collected within the spade98 platform itself. We encourage you to check each external site's own policy.