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These terms set out how your account on spade98 works — what you can do, what we commit to, and the conditions that apply when you use our lobby, place transactions through DuitNow or Bank Transfer, or contact our support team. Access and eligibility depend on local law and are available where local law permits.
When you open an account on spade98, you enter into an agreement with us that covers everything from how your wallet is funded to how disputes are handled. These terms apply to every session — whether you are accessing the lobby through a mobile browser, funding your account via DuitNow, or completing a Bank Transfer. We update these terms when our services change; the current version is always shown on this page, and continuing to use the account after an update means you accept the revised terms. Where local law in Malaysia restricts or conditions access to any part of the service, those legal requirements take precedence over anything written here. We do not override local regulations. If a specific clause conflicts with applicable Malaysian law, that clause is read down to the extent needed for compliance, and the rest of the agreement stays in force. Questions about how a specific term applies to your account can be directed to our support team through the contact paths listed on this page.
Deposits and withdrawals processed through DuitNow are subject to the transaction limits and verification steps shown in your account wallet at the time of the request. We record each transaction; a log is accessible inside your account dashboard after login.
Bank Transfer is available as a direct deposit path. The account details and reference codes required for each transfer are shown in the deposit flow inside your account. Always use the reference code provided — transfers without it may require manual matching, which extends processing time.
Every funded amount and every settled transaction is recorded in your wallet history. You can review this log at any time after login. If you spot a discrepancy, raise it with support within the timeframe shown in your account terms page.
Some features — including certain game titles from studios whose content appears in the lobby — are delivered by third-party providers. Their own terms apply to their services. We are not responsible for the content or conduct of third-party providers beyond what is stated in this agreement.
Not every interaction on spade98 falls under the same part of these terms. Understanding the scope helps you know where to direct a question and what level of protection or obligation applies to each part of your activity.
Login, registration, and identity verification steps are covered fully by these terms. Rules around account suspension, re-activation, and access restrictions all sit within this policy.
Deposits via DuitNow and Bank Transfer, withdrawal requests, and wallet balance adjustments are governed by these terms. Each transaction record is stored and accessible to you after login.
The games, odds displays, and lobby content you see are provided subject to these terms, but game mechanics and outcome fairness for studio-supplied titles are additionally governed by the relevant game provider's own certification.
Links to external sites, third-party payment processors beyond our configured routes, and any service not operated directly by us fall outside the scope of this policy. We have no control over those third-party terms or practices.
These terms are not one-sided. You have clear, actionable rights that you can exercise through your account at any time. Your wallet history gives you a full transaction log — every deposit and withdrawal is recorded with a timestamp and a reference number. If an entry looks wrong, you can raise a correction request directly through our support chat or email channel. Your account profile page shows the details we hold on record for you; if anything is outdated or incorrect, the edit fields on that page let you submit a correction. For questions that go beyond a simple record update — such as a dispute about a transaction outcome or a question about how a specific clause applies to your situation — our support team handles those through a tracked ticket system so you have a reference number for the conversation. You do not need to accept incorrect records or unanswered questions; every path to resolution is documented and accessible once you are logged in.
Log into your account and open the wallet history section. Every DuitNow deposit, Bank Transfer, and withdrawal appears there with a timestamp and reference number you can quote when contacting support.
Head to your account profile page after login. Name, contact details, and linked payment references can be updated through the fields shown there. Some changes may require identity verification before they take effect.
Use the support chat or email path listed on the contact page. Disputes about a specific transaction should include the reference number from your wallet history. Support will log the query and provide a ticket reference so you can follow up.
If a clause in this policy is unclear as it applies to your account, write to us through the support email. We will respond with a plain-language explanation and, where relevant, point to the exact clause that applies.
If something in these terms raises a question or you need to act on a right described in this policy, three contact paths are open to you. Each is monitored and will produce a reference number so your query does not get lost.
Open the chat widget from any page on the site after logging in. For terms or account questions, describe the specific clause or transaction involved so the support agent can pull your record immediately.
Write to our support address shown on the contact page. Include your account reference and the specific section of these terms you are asking about. Email queries receive a ticket number in the reply.
Many policy-related actions — reviewing records, updating details, checking the current version of these terms — can be completed without contacting support at all. Log in and check the account dashboard first.
These terms extend to how we store and protect the information connected to your account. Account security, data retention, and cookie use are all part of the agreement you enter when you register.
We collect only the account and transaction data needed to operate the service. That includes login credentials, wallet history, and the payment references generated when you use DuitNow or Bank Transfer. We do not sell account data to third parties.
The site uses cookies to keep your session active and to remember your wallet and lobby preferences between visits. You can review and adjust cookie settings through the preference panel available on the site. Disabling functional cookies may affect how the lobby and account pages load.
Password management and login security sit within the scope of these terms. You are responsible for keeping your login credentials confidential. If you suspect unauthorised access, use the account recovery path shown on the login page or contact support immediately via chat or email.
We retain account and transaction records for the period required by applicable law and our operating policies. If you want to know how long a specific record is kept, ask via the support email. When these terms change, the updated version is posted here; the date shown at the top of this page reflects the most recent revision.
Below are the questions we hear most often about how these terms apply to accounts, transactions, and support on spade98.
Yes. Both deposit routes — DuitNow and Bank Transfer — are governed by these terms. The specific limits and verification steps for each route are shown inside the deposit flow in your account wallet, and every transaction is logged with a reference number you can review after login.
The updated terms take effect from the date shown at the top of this page. Continuing to use your account after that date means you accept the revised version. If you have a question about what changed, contact support via chat or email and ask for a summary of the latest revision.
Log into your account and open the wallet history section. Every deposit, withdrawal, and balance adjustment is listed there with a timestamp and a reference number. That record is the first place to check if you have a question about a specific transaction.
Yes. Your account profile page shows the details we hold. Most fields can be edited directly after login. Some changes — particularly to payment references or identity information — may require a verification step before the update is saved. The page will show which fields require verification.
Reach out through the support chat on-site or via the email address on the contact page. Include your account reference and describe the specific clause or transaction in question. Support will log your query, assign a ticket number, and respond with a plain-language explanation of how the term applies.
Game content from studios available in the lobby is delivered by third-party providers whose own certifications and terms apply to their titles. Our terms govern your account and wallet interactions on spade98. For a question about a specific game outcome, contact support with the game session reference from your account history.