App / Slots
This page sets out the legal terms that govern your use of spade98, including account access, transaction handling via DuitNow and Bank Transfer, and your rights when questions arise. Access to spade98 is subject to local law and is available only where permitted in your region.
When you open an account on spade98, you enter into a direct relationship with us governed by the terms published on this page. These terms cover what you can do on the platform, how your account information is held, and how transactions — including deposits made through DuitNow and Bank Transfer — are processed and recorded. Your account wallet reflects every confirmed transaction, and that record is the reference point if any question about a deposit or withdrawal arises. We do not override a transaction record with verbal or informal claims; the ledger in your account is the authoritative source. Where local law restricts or conditions access to online platforms of this kind, those restrictions apply in full. We do not represent that access is lawful in every jurisdiction, and it is your responsibility to confirm that using spade98 is permitted where you are located. These terms may be updated from time to time; the version shown on this page at the time you take any action is the version that applies to that action. If you continue using the platform after a revision is posted, that constitutes acknowledgement of the updated terms.
Not every element of your experience on spade98 falls under a single policy document. This section clarifies which areas these legal terms govern and which fall outside their scope, so you know exactly where to look when a question comes up.
These terms govern how your spade98 account is created, accessed and suspended. Account security, login credentials and session handling all fall within this policy. Actions taken under your credentials are considered your own unless you have reported a security issue through our support channel.
Deposits via DuitNow and Bank Transfer, plus withdrawal requests back to your registered account, are covered by these terms. The transaction record in your account wallet is the binding reference. Any discrepancy should be raised through the support contact listed on this page.
Game content from studios available in the lobby — including slots, live tables and sportsbook markets — is subject to the specific rules displayed within each game or market. These legal terms cover your access to that content; they do not override the mechanics or rules of individual games.
Payment infrastructure operated by DuitNow, bank networks and e-wallet providers is governed by those providers' own terms. We facilitate the connection to those services; we do not assume liability for delays or restrictions imposed by the payment provider's own systems or policies.
The legal terms on spade98 are not one-sided. You hold a set of practical rights that we are obliged to honour. Your account dashboard — accessible after login — shows your full transaction history, current wallet balance and account details. If any record appears incorrect, you can raise a correction request directly through our support channel; we will review the ledger entry and respond with the outcome. You also have the right to ask questions about how your account data is used, request changes to details such as your registered contact or payment method, and close your account at any time by contacting support. We keep account records for a period determined by applicable data-handling obligations; after that period, personal data that is no longer needed is removed from active systems. The specific retention period is outlined in the data-handling section below. For any formal question about these rights, the support contact paths listed on this page are the correct first step.
Log in and open your account dashboard to view transaction history and wallet balance. Every DuitNow and Bank Transfer deposit is logged with a timestamp and reference number. Use that reference when raising a query.
If your registered name, contact details or linked payment method needs updating, contact support with the relevant details. We will verify the change against your account records before applying it.
Send a message through the support channel listed on this page. State the section of the policy your question relates to, your account reference and a clear description of the issue. We respond within the timeframe shown in your support ticket.
You may close your account at any time by contacting support and confirming your identity. Any confirmed wallet balance at the time of closure will be processed as a withdrawal to your registered Bank Transfer or DuitNow account.
If a legal term, account record or policy question requires a direct response from us, use the contact paths below. For transaction queries, have your DuitNow or Bank Transfer reference ready before you reach out — it cuts resolution time significantly.
Open the live chat window from any page after login. For policy and account queries, select the account or billing category so your message reaches the right team. Have your account reference and transaction details on hand.
For formal legal inquiries, written record requests or account-closure submissions, contact us by email. You will receive a ticket number by return; use it for all follow-up correspondence on that specific matter.
Many policy-related actions — downloading transaction records, reviewing wallet history and checking the current version of these terms — are available directly inside your account dashboard without needing to contact support first.
The operational side of this policy covers four areas that directly affect your account: data handling, cookie use, account security and retention. We collect the account details you provide at registration — name, contact and payment method — and hold them only for as long as your account is active or as required by applicable obligations. Cookies are used to maintain your session state, support login continuity and record preferences such as language and display settings; they do not store payment credentials. Your password and account credentials are your responsibility to keep secure; we do not ask for your password through any support channel. If you believe your account has been accessed without authorisation, contact support immediately through live chat so we can place a temporary hold while the matter is investigated.
We hold registration details, transaction records and session logs. Payment references for DuitNow and Bank Transfer are stored in your account ledger. We do not store full card numbers or banking credentials — those remain with your payment provider.
Session cookies keep you logged in across page loads. Preference cookies save your display and language settings. No cookie on this site stores your payment details or passes personal data to advertising networks outside the platform.
You are responsible for maintaining secure credentials. We will never request your password through any channel. If a suspicious login occurs, raise it through live chat immediately. The account hold request is processed as a priority matter.
To update registered data or request removal of personal information after account closure, contact support by email with your account reference and a clear description of what you need changed. We confirm receipt and timeline by return ticket.
These are the questions we receive most often about the legal terms, account rights and data-handling practices on spade98. If your question is not answered here, reach out through the support paths listed above.
The current version is always shown on this page. When terms are updated, the revised version replaces the previous one here. If you took an action before a revision was posted, the version in effect at that time applies to that action.
We record the transaction reference, amount and timestamp in your account ledger. We do not store your DuitNow credentials or bank login details — those remain entirely within DuitNow's and your bank's own systems. Only the confirmation data reaches our platform.
After closure, we retain transaction and account records for the period required by applicable obligations, then remove personal data from active systems. You can request a copy of your records before closure by contacting support with your account reference.
Access depends on local law in your location. We state availability only for regions where local law permits it. If you are outside Malaysia, you are responsible for confirming that access is lawful where you are before using the platform.
Open your account dashboard and note the transaction reference for the entry in question — the reference is shown next to each DuitNow or Bank Transfer record. Contact support via live chat or email, provide that reference, and we will review the ledger entry.
Contact live chat immediately and request a temporary account hold. Do not wait to email — the live chat route is the fastest way to protect your wallet balance while we investigate. Have your account reference ready to speed up verification.